Clareity Consulting conducted its tenth annual survey of Multiple Listing Services in January and February 2011. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and uptime, technical support, and communications.
As in previous years, this year’s survey report is focusing on the basic, important questions that MLS executives ask each other when performing reference checks during the system selection process. We also asked a number of questions regarding MLS innovation, including having MLSs rate their vendor on a number of elements such as vendor responsiveness to field level, business rule, and report changes, feature requests, and integration requests.
This year, 224 MLSs completed the survey, representing 864,000 subscribers. The following MLS systems had enough responses to be included in the survey results: Corelogic MarketLinx (Innovia, MLXchange, and TEMPO platforms), dynaConnections, FBS, Filogix (soon to be known as D+H Limited Partnership), LPS (Paragon and Paragon XL platforms), Rapattoni Corporation, Solid Earth, Stratus, and Tarasoft.
Download the full report (requires Adobe Acrobat / PDF):
10th Annual MLS Customer Satisfaction Survey
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