Clareity Consulting conducted its eleventh annual survey of Multiple Listing Services in January and February 2012. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and uptime, technical support, and communications. As in previous years, this year’s survey report is focusing on the basic, important questions that MLS executives ask each other when performing reference checks during the system selection process. We also asked a number of questions regarding satisfaction with ancillary products and service vendors in areas such as public records, transaction and document management, forms, and statistics, since these are quickly becoming part of the core MLS organizational offering.
This year, 196 MLSs representing 647,643 subscribers completed the survey.
Download the full report (requires Adobe Acrobat / PDF):
11th Annual MLS Customer Satisfaction Survey
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