Clareity Consulting conducted its twelfth annual survey of Multiple Listing Services in January and February 2013. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and uptime, technical support, vendor responsiveness, and communications. As in previous years, this year’s survey report focused on the basic, important questions that MLS executives ask each other when performing reference checks during the system selection process. We also asked a number of questions regarding satisfaction with ancillary products and service vendors in areas such as public records, transaction and document management, forms, and statistics, since these are quickly becoming part of the core MLS organizational offering, and we added a special focus on “mobile”.
This year Clareity had the best participation ever, with 260 MLSs representing 825,684 subscribers completing the survey.
Download the full report (requires Adobe Acrobat / PDF):
12th Annual MLS Customer Satisfaction Survey
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