Clareity Consulting has completed its sixteenth annual survey of Multiple Listing Services. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and availability, technical support, vendor responsiveness, and communications. As in previous years, this year’s survey report focused on the basic, important questions that MLS executives ask each other when performing reference checks during the system selection process.
This year Clareity had great participation, with over 223 MLSs representing 1,044,947 subscribers completing the survey.
Download the full report (requires Adobe Acrobat / PDF):
16th Annual MLS Customer Satisfaction Survey
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