In January through March of 2005, Clareity Consulting conducted its fourth annual survey of America’s leading Multiple Listing Services. The purpose of the study was to learn more about MLS customer satisfaction, system performance, and vendor responsiveness. This survey was designed as a follow up to Clareity’s previous Internet MLS Customer Satisfaction surveys and summarizes how well MLS Executives rated their vendor’s performance during 2004. This year, a record 169 MLSs participated, representing 759,971 subscribers. Several MLS vendors encouraged their customers to respond to this year’s survey and we thank those vendors for their cooperation. Clareity also thanks each of the MLSs that participated.
Download the full report (requires Adobe Acrobat / PDF):
4th Annual Internet MLS Customer Satisfaction Survey
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