Clareity Consulting conducted its eighth annual survey of Multiple Listing Services between January 26 and February 17, 2009. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and uptime, technical support, and vendor responsiveness. This year, 178 MLSs (14 more than last year) completed the survey, representing 817,140 subscribers. Several MLS vendors encouraged their customers to respond to this year’s survey and we thank those vendors for their cooperation. Clareity also thanks each of the MLSs that participated.
Like last year, this year’s survey report is focusing on the basic questions that MLS executives ask each other when performing reference checks during the system selection process – as that is one of the primary uses to which the report is put.
Download the full report (requires Adobe Acrobat / PDF):
8th Annual MLS Customer Satisfaction Survey
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