Clareity Consulting conducted its ninth annual survey of Multiple Listing Services between January 19 and February 16, 2010. The purpose of the study was to learn more about MLS customer satisfaction and key metrics that affect it, including system performance and uptime, technical support, and vendor responsiveness. This year, 271 MLSs completed the survey, representing 1,006,070 subscribers. Several MLS vendors encouraged their customers to respond to this year?s survey and we thank those vendors for their cooperation. Clareity also thanks each of the MLSs that participated.
Download the full report (requires Adobe Acrobat / PDF):
9th Annual MLS Customer Satisfaction Survey
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