With an adequate process of performance benchmarking, MLS staff can differentiate between MLS system performance issues and other Internet connectivity issues subscribers may be experiencing and respond more authoritatively to complaints. They can also work constructively to resolve possible performance issues with the MLS system vendor—with positive results for all involved.
The goal of this paper is to help MLS staff understand benchmarking better and avoid common issues. A secondary goal is to provide a multi-vendor context for evaluating some performance benchmarks.
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Benchmarking MLS System Performance
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