FAQs

Review some of the most frequently asked questions and troubleshooting solutions before contacting support.


Q: I’m receiving an error when trying to access my dashboard.

A: Follow these troubleshooting steps:

  1. Try accessing the dashboard with another browser (ie. Firefox or Chrome)
  2. Clear your browsing history. (cookies, cache, temporary internet files)
    Click here on how to clear for Chrome
    Click here on how to clear for Firefox
  3. Verify cookies are enabled via all sites within your web browser
    Click here on how to enable for Chrome
    Click here on how to enable for Firefox
  4. Temporarily disable your anti-virus software/firewall program you are using
  5. Temporarily disable any add-on or extension programs within your web browser
  6. Remove any MLS bookmarks and manually type in the web address to your dashboard
  7. If you are still receiving an error and unable to access your dashboard, please reach out to your MLS during normal business hours and provide them with the below details to investigate.

    1. Login ID/Name
    2. Error: Expand the more details section of the error and provide them with the details of the error message. If possible, please send a screenshot showing the URL and error message.
    3. Browser
    4. URL
    5. OS
    6. Are you able to reproduce this error within multiple browsers?
    7. Troubleshooting steps taken

Q: I can’t remember my password

A: Please follow the “I forgot my password” link on the login page and follow instructions. If you do not remember the answers to your security questions you will need to reach out to your MLS directly during normal business hours for assistance.


Q: When logging into the dashboard via the login page, extra asterisks are being added and I’m unable to gain access

A: Follow these troubleshooting steps:

  1. Try accessing the dashboard with another browser (ie. Firefox or Chrome)
  2. Clear your browsing history (cookies, cache, temporary internet files)
    Click here on how to clear for Chrome
    Click here on how to clear for Firefox
  3. Temporarily disable any add-on or extension programs within your web browser
  4. Turn off/remove the MLS from your saved password/login settings via your browser
  5. Temporarily disable your anti-virus software/firewall program you are using

Q: Unable to access the dashboard via my mobile device

A: Follow these troubleshooting steps:

  1. Try accessing the dashboard with another browser (ie. Firefox or Chrome)
  2. Try going to another website to determine if internet connection is working
  3. Verify cookies are enabled via all sites within your web browser
    Click here on how to enable for Chrome
    Click here on how to enable for Firefox
  4. If accessing via Google Chrome sign out of your Chrome account
  5. Turn off/remove the MLS from your saved password/login settings via your browser

Q: Unable to access the dashboard via any browser on my computer

A: Follow these troubleshooting steps:

  1. Try going to another website to determine if internet connection is working
  2. Reboot your router
  3. Try accessing via another network
  4. Temporarily disable your firewall/antivirus